Game Access Problem - Guild Wars Forums

Floydian · Jun 23, 2009, 03:10 AM // 03:10

About 1.5 years ago I bought 'Nightfall' and played it for a while then stopped. Time went by and just a couple months ago I reformatted my PC. And just recently I moved locations. Anyway, just tonight I became extremely bored so I re-installed GW and logged in but it told me I would have to go to the GW Store and purchase something to play.

Then I went to manage access keys and re-typed in the one I used when I first bought it, but it told me this AK was already in effect or whatever.

So what's the problem? Do these things expire or what?

Help would be appreciated.

Also I apologize if a similar thread has been created - I searched yet found nothing related.

notskorn · Jun 23, 2009, 03:20 AM // 03:20

You have to login with the account you used when you first got nightfall

Helix Dreadlock · Jun 23, 2009, 03:46 AM // 03:46

Quote:

Originally Posted by Floydian

About 1.5 years ago I bought 'Nightfall' and played it for a while then stopped. Time went by and just a couple months ago I reformatted my PC. And just recently I moved locations. Anyway, just tonight I became extremely bored so I re-installed GW and logged in but it told me I would have to go to the GW Store and purchase something to play.

Then I went to manage access keys and re-typed in the one I used when I first bought it, but it told me this AK was already in effect or whatever.

So what's the problem? Do these things expire or what?

Help would be appreciated.

Also I apologize if a similar thread has been created - I searched yet found nothing related.

You using caps/correct pw/correct email?
(before you got nf)

Floydian · Jun 23, 2009, 03:53 AM // 03:53

At first I didn't remember my account name / password but I figured it out and reset my password and got in.

However, that was with an Email address I don't think I used for when I bought NF. Because a while before purchasing NF a friend of mine gave me a buddy key and I think I used that email for the temp. account.

However, i've all the other emails I would have been able to use for logging into my full account and they won't work. I even tried them in the reset password bar and GW didn't have any of them in their database.

Floydian · Jun 23, 2009, 03:57 AM // 03:57

I re-entered my NF access key into the account that I think I created a long time ago for temp. use (buddy key) - and the message I get is that "The access key you have entered is in use. ..."

So does that mean it's in use already with that account - or it's in use with anybody's account?

refer · Jun 23, 2009, 04:10 AM // 04:10

You cannot reenter access keys. They are one time use, linked to the account they were used on. Or maybe you already did your trial play... the buddy key is only good for 8 hours or 14 days.

Floydian · Jun 23, 2009, 04:15 AM // 04:15

My problem is that it's not recognizing any of the emails (account names) that I thought I used for when I purchased NF.

I discovered that an account of mine works but it's under a different email (because I created it before purchasing NF because someone gave me a buddy key).

After I purchased NF I wanted a new account.

____

And I know that the account that I can get to work isn't the right account because it does not contain a character named "Alyk Frau" and I know for a fact that that was my main character on my NF account.

notskorn · Jun 23, 2009, 07:14 AM // 07:14

Maybe you should have written it down...

KZaske · Jun 23, 2009, 07:57 AM // 07:57

Time to contact support and explain the situation to them. Ask them to change the email for you then reset your password.

Floydian · Jun 23, 2009, 09:04 PM // 21:04

I suppose...

rick1027 · Jun 23, 2009, 11:53 PM // 23:53

when contacting support give them as much as you can including charactors names you remember include the nightfall cd code and estimate when you bought it. the more info you can give em the better chance they will believe the account is yours and unlock ir to you.

Floydian · Jun 25, 2009, 08:20 PM // 20:20

Yea emailing support helped. Thanks.

Jun 23, 2009, 03:10 AM // 03:10	#1
Floydian Pre-Searing Cadet Join Date: Jun 2009	Game Access Problem About 1.5 years ago I bought 'Nightfall' and played it for a while then stopped. Time went by and just a couple months ago I reformatted my PC. And just recently I moved locations. Anyway, just tonight I became extremely bored so I re-installed GW and logged in but it told me I would have to go to the GW Store and purchase something to play. Then I went to manage access keys and re-typed in the one I used when I first bought it, but it told me this AK was already in effect or whatever. So what's the problem? Do these things expire or what? Help would be appreciated. Also I apologize if a similar thread has been created - I searched yet found nothing related. Last edited by Floydian; Jun 23, 2009 at 03:12 AM // 03:12..

Jun 23, 2009, 03:20 AM // 03:20	#2
notskorn Lion's Arch Merchant Join Date: Oct 2006 Guild: Clan Roxor Profession: W/E	You have to login with the account you used when you first got nightfall

Jun 23, 2009, 03:53 AM // 03:53	#4
Floydian Pre-Searing Cadet Join Date: Jun 2009	At first I didn't remember my account name / password but I figured it out and reset my password and got in. However, that was with an Email address I don't think I used for when I bought NF. Because a while before purchasing NF a friend of mine gave me a buddy key and I think I used that email for the temp. account. However, i've all the other emails I would have been able to use for logging into my full account and they won't work. I even tried them in the reset password bar and GW didn't have any of them in their database.

Jun 23, 2009, 03:57 AM // 03:57	#5
Floydian Pre-Searing Cadet Join Date: Jun 2009	I re-entered my NF access key into the account that I think I created a long time ago for temp. use (buddy key) - and the message I get is that "The access key you have entered is in use. ..." So does that mean it's in use already with that account - or it's in use with anybody's account?

Jun 23, 2009, 04:10 AM // 04:10	#6
refer Jungle Guide Join Date: Jan 2009 Location: US	You cannot reenter access keys. They are one time use, linked to the account they were used on. Or maybe you already did your trial play... the buddy key is only good for 8 hours or 14 days.

Jun 23, 2009, 04:15 AM // 04:15	#7
Floydian Pre-Searing Cadet Join Date: Jun 2009	My problem is that it's not recognizing any of the emails (account names) that I thought I used for when I purchased NF. I discovered that an account of mine works but it's under a different email (because I created it before purchasing NF because someone gave me a buddy key). After I purchased NF I wanted a new account. ____ And I know that the account that I can get to work isn't the right account because it does not contain a character named "Alyk Frau" and I know for a fact that that was my main character on my NF account.

Jun 23, 2009, 07:14 AM // 07:14	#8
notskorn Lion's Arch Merchant Join Date: Oct 2006 Guild: Clan Roxor Profession: W/E	Maybe you should have written it down...

Jun 23, 2009, 07:57 AM // 07:57	#9
KZaske Jungle Guide Join Date: Jun 2006 Location: Boise Idaho Guild: Druids Of Old (DOO) Profession: R/Mo	Time to contact support and explain the situation to them. Ask them to change the email for you then reset your password.

Jun 23, 2009, 09:04 PM // 21:04	#10
Floydian Pre-Searing Cadet Join Date: Jun 2009	I suppose...

Jun 23, 2009, 11:53 PM // 23:53	#11
rick1027 Jungle Guide Join Date: Apr 2006 Profession: W/R	when contacting support give them as much as you can including charactors names you remember include the nightfall cd code and estimate when you bought it. the more info you can give em the better chance they will believe the account is yours and unlock ir to you.

Jun 25, 2009, 08:20 PM // 20:20	#12
Floydian Pre-Searing Cadet Join Date: Jun 2009	Yea emailing support helped. Thanks.